Privacy and data protection

The Data Protection legislation (the Data Protection Act 2018 and the General Data Protection Regulation (UK GDPR) regulate the way in which personal information about
individuals, whether held on a computer or in a manual filing system, is obtained, stored, used and disclosed.

Among other things it grants rights to individuals to see the data stored about them and to require modification of the data if it is wrong. We are registered with the Information Commissioner’s Office (ICO) for the purposes of the Data Protection Act.

What's in your emails?

Our email bulletins contain news related to events, exhibitions and educational projects in Richmond upon Thames. When you subscribe you can choose which topics are of interest.

How often will you email me?

This will vary but generally we’d expect to contact you no more than once a week.

Will you share my information with anyone else?

No. Our subscription lists will not be shared with, sold, rented or leased to any third parties, or used for any other purposes. Our use of data complies with the London Borough
of Richmond’s Privacy Notice: Privacy and data protection – London Borough of Richmond upon Thames. This also provides information on the various Rights that are available to you as a data subject under UK GDPR.

How do I unsubscribe?

You can choose to stop receiving our emails or correspondence at any time by clicking the unsubscribe link at the bottom of each email, or by contacting us directly. To adapt,
change or to check what information we hold on you please contact artsinfo@richmond.gov.uk or write to Richmond Arts Service, Orleans House Gallery, Riverside, Twickenham, TW1 3BL. Where we have previously had your consent to use your personal information, you have the right to withdraw your consent at any time.

What information will you hold on me?

You only need to give us your email address to receive our emails, but if you choose to give us your name we can personalise your emails. If you tell us what topics you are
particularly interested in we will send you information that reflects these interests. Some people have requested paper-based communication, in those cases we hold postal
addresses. We’ll hold this data until either you unsubscribe or when we review our lists and deactivate those who are not active. We estimate this will happen once every two
years. Where your information is no longer needed it will be destroyed in line with the Council’s retention and disposal policies. When we receive a request from you either
verbally or in writing, we will review the records held, and if required, respond to you within one month.

We also use code within our emails to identify which subscribers have opened our emails and clicked on links within them. This code also allows us to see when you opened the email, your IP address, your browser or email client type and other similar details. We use this information to monitor the effectiveness of our email marketing programme and to make our emails more relevant to your interests.

If you wish to complain about our usage policies or practice, please contact the Council’s Data Protection Officer at DPO@richmondandwandsworth.gov.uk. If you are not satisfied with their response you can contact the Information Commissioner’s Office on 0303 123 1113, or at casework@ico.org.uk.

Where is this information held?

Your email address and personal data will be held on secure servers in the US operated by Mailchimp, our email marketing service provider, on behalf of Richmond Council.
Information for paper mailouts will be held by ourselves on secure servers. We comply with the protection offered to you under the Data Protection Act 2018 and the UK General Data Protection Regulation.


Some websites store small pieces of data on your computer or other device to make it easier for you to use their services. These pieces of information are called cookies.
This page tells you more about cookies, how we use them on our website and how you can manage them if you choose.

What are cookies?

A cookie is a small piece of information which is sent to your computer or other device when you visit a website for the first time. This information allows the website to
recognise your computer or device if you visit the site again.

How do cookies work?

When you visit a site which uses cookies for the first time, a cookie will be stored on your
computer or device.

The next time you visit that site your device will send the cookie back to the site along with the information it contains. This information allows the site to recognise you and what you were doing during your last visit.

This can be useful for things such as seeing how many people visit a website, or for saving items to a shopping cart or displaying a quick checkout option when shopping online.

Are cookies harmful?

Cookies only ever contain text and so are generally safe. They are not programs so they can not contain a virus or anything which will harm your computer.

They can not collect information from your computer and can normally only be read by the website which creates them.

How we use cookies

We use a small number of cookies to help make our website easier to use.

We never use cookies to collect any personal information which we can use to identify you.

These cookies are required to make our website work the way it is intended.

The table below explains the cookies, how they are used, and how long they remain.

splash_seen Used to tell whether the visitor has seen the homepage splash screen. End of browsing session

Cookies set by Google Analytics

We use a web analytics package from Google. Google set some cookies that allow us to collect useful information about how our website is used and enables us to make our
website better.

How to block or delete cookies

There are settings in your web browser which will allow you to do this. The Help function
in your browser should tell you how.

If you use your mobile phone or other device to browse the web, details of how to manage cookies should be in the handbook.

You can also visit Aboutcookies for more information about how to block or delete cookies on your computer.

You should be aware that some websites may not run smoothly if you decide to block or delete cookies and some may not function at all.

Your online choices is a helpful website which tells you more about advertising cookies and how to manage your online privacy